Terms of Service

Acceptance of Terms

By accessing this website, you acknowledge and agree to be bound by these Terms and Conditions of Use, along with all applicable laws and regulations. You are responsible for ensuring compliance with any relevant local laws. If you do not agree with these terms, you are not permitted to use this site. The content and materials on this website are protected by copyright and trademark laws.

License for Use

Firehawk Products and Services, Inc. grants you a temporary, non-exclusive license to download one copy of the materials (including information or software) from its website for personal, non-commercial, and transitory viewing only. This license does not constitute a transfer of ownership and comes with the following restrictions:

  • You may not modify or duplicate the materials.
  • The materials cannot be used for any commercial purpose or public display, whether commercial or non-commercial.
  • You are prohibited from decompiling or reverse-engineering any software on Firehawk Products and Services, Inc.’s website.
  • Any copyright or proprietary notices must remain intact.
  • You may not transfer the materials to another individual or host them on any other server.

This license is automatically revoked if you violate any of these restrictions and may be terminated by Firehawk Products and Services, Inc.’s at any time. Upon termination of this license or your viewing access, you must delete any downloaded materials in your possession, whether stored electronically or in print.

Disclaimer

All materials on Firehawk Products and Services, Inc.’s website are provided on an “as-is” basis. Firehawk Products and Services, Inc. makes no warranties, either express or implied, and disclaims all other warranties, including but not limited to implied warranties of merchantability, fitness for a specific purpose, or non-infringement of intellectual property or other rights. Additionally, Firehawk Products and Services, Inc. makes no guarantees regarding the accuracy, expected results, or reliability of the materials on its website or any linked sites.

Limitation of Liability

Firehawk Products and Services, Inc., including its suppliers, shall not be liable for any damages arising from the use or inability to use the materials on its website. This includes, but is not limited to, damages resulting from data loss, profit loss, or business interruption. Even if Firehawk Products and Services, Inc. or an authorized representative has been informed of the possibility of such damages, the company shall not be held liable. Certain jurisdictions may not permit limitations on implied warranties or liability exclusions for incidental or consequential damages, so these limitations may not apply to you.

Updates and Corrections

The materials presented on Firehawk Products and Services, Inc.’s website may contain technical, typographical, or photographic errors. Firehawk Products and Services, Inc. does not warrant that any content on its website is accurate, complete, or up to date. The company reserves the right to modify materials at any time without prior notice, though it is not obligated to update them regularly.

External Links

Firehawk Products and Services, Inc. has not reviewed all third-party websites linked to its own and holds no responsibility for the content on such sites. The presence of a link does not imply Firehawk Products and Services, Inc.’s endorsement. Users access linked sites at their own risk.

Modifications to Terms of Use

Firehawk Products and Services, Inc. reserves the right to amend these Terms of Service at any time without prior notice. By continuing to use this website, you agree to abide by the most current version of these Terms and Conditions.

Governing Law

Any disputes or claims related to Firehawk Products and Services, Inc.’s website shall be governed by the laws of the State of Tennessee, without consideration of conflict-of-law principles.

Return Policy

Product Returns

FIREHAWK PRODUCTS & SERVICES, INC. 30-DAY SATISFACTION GUARANTEE.
You can return your purchase for any reason for exchange or refund up to thirty (30) days from the date of invoice unless otherwise noted. Proof of purchase from Firehawk Products & Services, Inc. is required for all returns.  Firehawk Products & Services, Inc.’s 30-day satisfaction guarantee does not apply to “Sourced Products” and products sold on a “Final Sale” basis.

RETURNS AFTER 30 DAYS.
Unless otherwise noted, you can also return product for up to one (1) year from date of invoice provided that product is in its original packaging, unused, unexpired, undamaged, and in salable condition. Proof of purchase from Firehawk Products & Services, Inc. is required in all instances. Products sold on a “Final Sale” basis as defined below cannot be returned. “Sourced Product” (defined below) is subject to the manufacturer’s return policy and may not be returnable. Some product returns may be denied or made subject to restocking fees and other charges by Firehawk Products & Services, Inc..

FINAL SALE ITEMS.
Items sold on a “Final Sale” basis include: (i) Custom items; (ii) purchases made under the Custom Product Center on www.firehawksdv.com; (iii) special-order items; (iv) emergency response items; (v) items marked in Sourced Product quotations or invoices as “Non-Cancellable” or “Non-Returnable” and (vi) any other items that Firehawk Products & Services, Inc. may designate as a “Final Sale” from time to time.

Returns Process

If you need to return an item, contact us directly at Customer Care at 1-800-569-5102 or drop off or ship the product to the nearest Firehawk Products & Services, Inc. branch location. If you are shipping the product:

  1. Carefully package the item(s) and include the packing slip.
  2. Write the reason for returning the product on your packing slip; if the packing slip is not available, please provide the   purchase date, the original invoice number and the item number for the product.
  3. Indicate whether you would like a replacement product or a credit.
  4. Ship the package to the nearest Firehawk Products & Services, Inc. branch
  5. Please prepay shipping – Firehawk Products & Services, Inc. does not accept Cash on Delivery (C.O.D.s).
  6. For assistance with returns, call Firehawk Products & Services, Inc. Customer Care at 1-800-569-5102

Custom orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.

Defective Products

Please see  Firehawk Products & Services, Inc.’s Limited Warranty for Customers.

Cancellation of Immediate Shipments

Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your request. Please see Firehawk Products & Services, Inc.’s terms of sale for cancellation of any other orders.

Assistance

For assistance with returns, call Firehawk Products & Services, Inc. Customer Care at 1-800-569-5102.